Service Design is the field concerned with the development of services to meet specific needs. These services may make use of different communication media (including online, telephone, in-person, etc.), may or may not be automated, and may or may not use products as part of the service experience. A service usually includes a Service Ecology that allows the service operate successfully.
The Living Principles
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Except where otherwise noted, content on this site is licensed under a Creative Commons
Attribution-Noncommercial-Share Alike 3.0 Unported License.
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